Yamea knows pretty well, she was GM until recently. And left cause nothing she was trying to get Aeria to do worked. Aeria is a bad company only caring about $$ coming in and giving no support, no help, nothing in return.
It's very sad since EE is a very good game. The fact that some people still plays it even after 7 years of nothingness from Aeria shows it.
The game can still be fun for newcomers, but don't expect to be able to play all you could. Specially when it comes to items.