Overview

Aeria Staff

WHAT IS THE ROLE OF A GAME MASTER (GM) AND WHAT DO THEY DO ALL DAY?
HOW COME THE GM STAFF ISN'T AVAILABLE 24/7?
WHY DO GMS GET MOVED BETWEEN GAMES?
WHAT IS THE ROLE OF A GAME SAGE (GS)?
WHERE CAN I FIND A GS FOR HELP?
HOW DO I BECOME A GS?
MY GS APPLICATION WAS DENIED, CAN I APPLY AGAIN?
A GAME SAGE (GS) IS ACTING INAPPROPRIATELY OR BREAKING THE RULES, HOW DO I REPORT THEM?

: Q: WHAT IS THE ROLE OF A GAME MASTER (GM) AND WHAT DO THEY DO ALL DAY?; A: Game Masters are employees of Aeria Games that both help maintain and moderate the game, ensuring that things run smoothly and according to the rules. Game Masters do alot of work behind the scenes. In any given day a Game Master will run events, help players on the forums, in-game and in the Shoutbox. They will also answer Request Tickets (RTs), handle reports from Game Sages, pay out promotions, track down gold buyers. On top of all that, they also have general office duties such as attending meetings, receiving additional training and the occational nerf gun fight with the Wolf Team GMs!
: Q: HOW COME THE GM STAFF ISN'T AVAILABLE 24/7?; A: The vast majority of our customers are online during the daytime hours so this is when our Game Masters are in the office. Generally our staff is available 12 hours a day, 7 days a week including holidays.
: Q: WHY DO GMS GET MOVED BETWEEN GAMES?; A: Game Masters generally don't stay on the same game for their entire career. Everyone who works at Aeria Games has a unique set of skills and sometimes that person's skills are needed more on another game. When that happens, the GM is moved. Often a GM is also moved because they have been promoted and are taking on more responsibility within the company.
: Q: WHAT IS THE ROLE OF A GAME SAGE (GS)?; A: Game Sages are volunteers that have proven themselves knowledgeable of a specific game and have shown a desire to assist Aeria and the GM staff with helping new players, running events, answering questions, reporting problems, etc.
: Q: WHERE CAN I FIND A GS FOR HELP?; A: Game Sages can often be found in-game, in the Shoutbox and on the forums.
: Q: HOW DO I BECOME A GS?; A: An application thread will be posted on the forums (typically near the end of each month). Read and follow the instructions. Game Sages are picked based on a range of qualifications of everything from game knowledge, professionalism and helpfulness towards other players.
: Q: MY GS APPLICATION WAS DENIED, CAN I APPLY AGAIN?; A: Yes. If your application is not accepted then you can reapply again in the future. Keep in mind that if after being denied you begin bashing the current GSs and acting inappropriately then it will be noted and you are reducing your chances of being chosen in the future.
: Q: A GAME SAGE (GS) IS ACTING INAPPROPRIATELY OR BREAKING THE RULES, HOW DO I REPORT THEM?; A: You can report a Game Sage the same way you would any other player, by using the Contact Us link. These reports are all reviewed and investigated, however just like any other report, you must provide proof such as screenshots or video. As we cannot view attachments, your proof must be submitted in the form of a link to where the image or video is hosted. You will not be notified of any actions taken or not taken against the Game Sage as this is private and confidential. But please be assured we do take all of these reports seriously.