Good afternoon community of EdenEternal, I had time without playing and decided to return but I do not remember what is the password of my character, is it possible to recover it or reset it? Thank you!
Need Help! forget my character's password
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Same here.
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It is! Please write a Ticket. Support will help you doing it. https://support.gamigo.com/index.php?/english
Name the Character which needs a reset. -
I had the same problem here. I sent a Ticket but I had no answer. My character is level 77, I don't wanna start again with another one.
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Hey Yomismo,
You ticket is now answered
Have fun!
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hi i need help as well i havent played in a couple months and i forgot my password ticket 706649 please help really wanted to play this weekend
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ninjanjel Hello,
If you make a ticket, no problem, but you have to wait and be patient.
The response time of a ticket is estimated on average at 48h see more.
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Same problem here, I've sent the ticket 604480 in June and never got answered... Sent another one today, 708025, I hope someone helps me
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My ticket is also unanswered and my character is level 67
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Our Ticket Support is currently on vacation. I have to ask for your patience until at least mid of the next week.
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So same issue, ticket number is #760606, been a few days T_T, want back in to play on main toon baddly.
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Is there "one" support? That sucks.
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Bleh, 1 person! I'd do it part time if it were allowed lol.
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Yes, unfortunately there is only one. Now theres a heavy delay, since Kynou was 2 weeks on vacation and left the team after. The new CM is in now, but the tickets couldn't be done all by now. I would do it myself either if I was allowed, but things don't work that way. It's not really nice, but all I can do is asking for your patience. Tickets will be on track as soon as possible. Also, the CM is not aware of "EE Problems" that might take some time to get familiar with them.
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To be precise, there is one employee doing our ticket, and he manages more then one game.
And EE is low priority for Aeria, so expect to wait many weeks to get an answer, if ever you do
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Still waiting on reset since last time I mentioned. O_o
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let see if it'll done before we got new CM (again)
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At this point they really should grab some volanteer part timers if they have one guy, at least for the lower priority games.
