How do I become a GM / MOD?
Game Master Application
Read and follow the instructions. Both Game Masters and Moderators are picked based on a range of qualifications of everything from game knowledge, professionalism and helpfulness towards other players.
What is the role of a Community Manager and what do they do all day?
Community Managers are employees of Aeria Games that both help maintain and moderate the game, ensuring that things run smoothly and according to the rules. Community Managers do alot of work behind the scenes. In any given day a Community Managers will run events, help players on the forums, in-game and in Discord. They will also answer Request Tickets (RT's), handle reports from Game Masters/Moderators, pay out promotions, track down gold buyers. On top of all that, they also have general office duties such as attending meetings and receiving additional training.
How come the Community Manager isn't available 24/7?
The vast majority of our customers are online during the daytime hours so this is when our Community Managers are in the office. Generally our staff is available 12 hours a day, 7 days a week including holidays.
Why do Community Managers get moved between Games?
Community Managers generally don't stay on the same game for their entire career. Everyone who works at Aeria Games has a unique set of skills and sometimes that person's skills are needed more on another game. When that happens, the Community Manager is moved. Often a Community Manager is also moved because they have been promoted and are taking on more responsibility within the company.
What is the role of a Game Master?
Game Masters are volunteers (need to be at least 18 years old) that have proven themselves knowledgeable of a specific game and have shown a desire to assist Aeria and the Community Manager staff with helping new players, running events, answering questions, reporting problems, etc.
What is the role of a Moderator?
Moderators are volunteers (need to be at least 16 years old) that have proven themselves knowledgeable of a specific game and have shown a desire to assist Aeria and the Community Manager staff with helping on the forum, Discord and tasks outside the game, such as organizing the forum, aiding with support and bug reports.
Where can I find a Game Master/Moderators for help?
Game Masters/Moderators can often be found in-game, in the Discord and on the forums.
Application was denied, can I apply again?
If your application is not accepted then you can reapply again in the future. Keep in mind that if after being denied you begin bashing the current Game Masters or Moderators and acting inappropriately then it will be noted and you are reducing your chances of being chosen in the future.
A Gamer Master/Moderator ist acting inappropriately or breaking the rules, how do I report them?
You can report a Game Master/Moderator the same way you would any other player, by using the Contact Us link. These reports are all reviewed and investigated, however just like any other report, you must provide proof such as screenshots or video. As we cannot view attachments, your proof must be submitted in the form of a link to where the image or video is hosted. You will not be notified of any actions taken or not taken against the Game Master/Moderator as this is private and confidential. But please be assured we do take all of these reports seriously.