Staff Roles + Q & A

  • How do I become a GM / MOD?
    Game Master Application
    Moderator Application


    Read and follow the instructions. Both Game Masters and Moderators are picked based on a range of qualifications of everything from game knowledge, professionalism and helpfulness towards other players.

    What is the role of a Community Manager and what do they do all day?

    Community Managers are employees of Aeria Games that both help maintain and moderate the game, ensuring that things run smoothly and according to the rules. Community Managers do alot of work behind the scenes. In any given day a Community Managers will run events, help players on the forums, in-game and in Discord. They will also answer Request Tickets (RT's), handle reports from Game Masters/Moderators, pay out promotions, track down gold buyers. On top of all that, they also have general office duties such as attending meetings and receiving additional training.

    How come the Community Manager isn't available 24/7?
    The vast majority of our customers are online during the daytime hours so this is when our Community Managers are in the office. Generally our staff is available 12 hours a day, 7 days a week including holidays.

    Why do Community Managers get moved between Games?
    Community Managers generally don't stay on the same game for their entire career. Everyone who works at Aeria Games has a unique set of skills and sometimes that person's skills are needed more on another game. When that happens, the Community Manager is moved. Often a Community Manager is also moved because they have been promoted and are taking on more responsibility within the company.

    What is the role of a Game Master?
    Game Masters are volunteers (need to be at least 18 years old) that have proven themselves knowledgeable of a specific game and have shown a desire to assist Aeria and the Community Manager staff with helping new players, running events, answering questions, reporting problems, etc.

    What is the role of a Moderator?
    Moderators are volunteers (need to be at least 16 years old) that have proven themselves knowledgeable of a specific game and have shown a desire to assist Aeria and the Community Manager staff with helping on the forum, Discord and tasks outside the game, such as organizing the forum, aiding with support and bug reports.

    Where can I find a Game Master/Moderators for help?
    Game Masters/Moderators can often be found in-game, in the Discord and on the forums.

    Application was denied, can I apply again?
    If your application is not accepted then you can reapply again in the future. Keep in mind that if after being denied you begin bashing the current Game Masters or Moderators and acting inappropriately then it will be noted and you are reducing your chances of being chosen in the future.

    A Gamer Master/Moderator ist acting inappropriately or breaking the rules, how do I report them?
    You can report a Game Master/Moderator the same way you would any other player, by using the Contact Us link. These reports are all reviewed and investigated, however just like any other report, you must provide proof such as screenshots or video. As we cannot view attachments, your proof must be submitted in the form of a link to where the image or video is hosted. You will not be notified of any actions taken or not taken against the Game Master/Moderator as this is private and confidential. But please be assured we do take all of these reports seriously.

  • At Aeria Games, there are two types of support staff:


    Moderators and Game Masters


    • A Moderator's tasks are focused primarily on the forum and tasks outside the game, such as organizing the forum, aiding with support and bug reports.
    • A Game Master's tasks are primarily focused on the game itself. They are there to assist players, answer questions, and create and host in-game events!
    • Both Moderator and Game Master can share responsibilities in some ways, but they each have their own focus. Some teams combine both roles into one to suit the team’s needs.

    Game Masters and Moderators have separate accounts that are not used to play the game, but to provide support. Game Masters and Moderators do NOT have the ability to spawn items, currency, or anything of the sort. However, Game Masters can mute players in-game. They are not allowed to interact with the game world in any sort other than to provide support. Any violation of this will result in an immediate termination of the staff member.


    Quote

    What a Game Master is able to do:

    • Receive and forward game related feedback
    • Perform forum and in game events
    • Answer game related questions
    • Request assistance from a Moderator if needed
    • Monitor overall server performance and notify a CM in case of trouble
    • Receive behavior related reports and forward them to a CM
    • Receive bug reports and forward them to a CM
    • Mute players in-game


    Quote

    What a Game Master is unable to do:

    • Show any kind of favoritism (e.g. handing out free items or AP)
    • Fix bugs
    • Alter already-existing game features
    • Develop new game features
    • View your tickets or respond to them
    • Ban accounts or threaten to ban any account
    • Deal with in-game ban appeals
    • Deal with GM or MOD related feedback


    Quote

    What a Moderator is able to do:

    • Receive and forward forum related feedback
    • Perform forum events
    • Answer forum and game related questions in the forum
    • Monitor forum and notify a CM in case of trouble
    • Receive behavior related reports and forward them to a CM
    • Receive bug reports on the forum and forward them to a CM
    • Mute players on Discord


    Quote

    What a Moderator is unable to do:

    • Show any kind of favoritism (e.g. hand out free items or AP)
    • Fix bugs
    • Alter already existing game or forum features
    • Develop new game or forum features
    • View your tickets or respond to them
    • Ban accounts or threaten to ban any account
    • Deal with in-game ban appeals
    • Deal with GM or MOD related feedback


    Game Masters will never reveal their identity or the name of their personal account character, if they have one. Please do not ask them or try to pursue the matter. This barrier between their GM persona and personal persona is there for their own protection. Their safety is one of our primary concerns, and any hint at an attempt to penetrate their layer of privacy and safety will be met with an immediate and severe reaction from Gamigo or Aeria Games.

  • Hey, llaurick

    Yes, every new Moderator and Game Master joining the team has to create a new Account with a character on it, which will be tagged. They can choose if they want to be Moderator or Game Master, depending on their age. Game Masters have to be at least 18 years old, Moderators have to be at least 16 years old. Game Masters can access Peer-Channels based on their Characters Level, just as normal. There will be Game Masters for every Peer Channel, to keep all of them appropriate. Being a Game Master or Moderator is voluntary, so, they are not paid.

    When it says no interaction, that means:
    "<Peer>[GM]Yamea: LF1M DOD before reset!" -
    To get on the Peer-Channel we have to keep an eye on, we have to level up until there.
    You wont see any Game Master or Moderator really playing except they are leveling.
    That's why you will see some Game Masters or Moderators bashing some Monsters.

    Players applying are mostly veteran players. Most veteran Players are high-level players. Leveling up theirselves from Level 1 on forces them to refresh old or maybe forgotten informations, which is the goal. In any case, Game Masters as well as Moderators have no more powers than to mute in-game. They can not change their Level as they wish to.