Issues and their solutions

  • Hello everyone,

    Eden Eternal Team decided to create this post to centralize the different issues and the solutions, :*


    1°) I can't install the game

    If you can't install the game, you just need to download the version from the Google Drive:

    2°) I have installed the game but I can't connect :cursing:

    If you can't connect:

    1. Use "Full Check" on your launcher
    2. If you have still the issue:

    3°) I can connect but my account is banned/blocked

    1. If you can't connect, please first check your email.
    2. If you still have the issue:
      1. You need to send a ticket on this link
      2. When you type your ticket, please don't insult the support, be patient and cool ;)
      3. It is useless to send lot of ticket for the same issue, because when you do that your first ticket is deleted.||
    3. Check every day your email to be sure when the support answer you


    4°) I can connect on the web site but I can't connect in game

    You need to go on this link, and you need to change your password.

    5°) I can connect but I have lost all of my characters

    We are sorry for that, but with the different merge, Eden Eternal Support decided to remove all of the not active characters. (no connection since 6 months before the last merge);(;(;(


    6°) I bought a service, and now "What I need to do?"

    • If you have bought a rename, you need to type a ticket and tell to the support what is your new name (Please choose 3 names).

    7°) I bought AP, but my AP stays "-1"

    Please first, wait 1 day and if the issues stay please contact a Game Master and they will see with you, what you need to do.